As a business searching for a reliable and trusted commercial cleaning company in Melbourne, you’ll probably need a checklist of performance parameters by which you can assess the quality. After hiring, these key performance indicators will help measure the quality of service and address the need for improvement in areas that aren’t up to the mark.
To be considered one of Melbourne’s best cleaning services, they should have a professional approach to their work. Setting key performance indicators (KPIs) is for internal assessment of a job well done and helps the company communicate their service in quantifiable and tangible methods.
Plus, when the actual cleaning process is measured and assessed, it is much easier and strategically better to grow and scale businesses. But, on the other hand, as a building facility manager, you’d not want to be bogged down by a whole lot of checkpoints and use the most critical performance attributes to determine the level of services rendered to keeping your building premises clean and hygienic.
So, the best cleaners in Melbourne usually work with the following 5 KPIs or important performance parameters:
1. Quality of Service
The best cleaning services in Melbourne will be able to provide a tangible and measurable way to the appearance of cleanliness they provide. After finishing their cleaning services, the ‘appearance’ of quality service deliverance is measured and assessed. The key parameters that help measure this are:
The outcomes of quality audits of the location that is getting cleaned, the team’s ability to deliver expected cleanliness, or even cleaning activities like dusting, vacuuming, and others.
It is important to note that the results need to be compared to established quality levels.
2. Client Satisfaction
This is a clear indicator of what is expected vs what is delivered in terms of cleanliness, the cleaning staff performance. Ways to determine this would be with customer survey reports, the number of tasks assigned or particular request tasks vs tasks completed by the staff, client feedback including measuring the number of compliments, and the number of complaints.
Having a rating system 1-10 for evaluation and ways to capture the feedback and complaints, either your customer login CRM or online surveys should help collect the data.
3. Staff and Cleaning Workers
A commercial cleaning company can showcase their janitorial staff as the best cleaners in Melbourne who are professional, reliable and competent to deliver quality work by capturing key performance indicators.
– Productivity measured by area in square footage cleaned per hour, cost per cleaning area and so on.
– Cleaning company’s staff retention rate.
– Training hours provided to staff to improve their skills and cleaning performance.
The best cleaning services provider in Melbourne provides clear KPIs for maintaining the safety of their staff and other people during their cleaning services. The client welcomes the following KPIs as a show of your commitment to safety.
– Number of near misses, loss of productive days due to accidents in the workplace.
It is good to note the factors that lead to accidents – chemicals, types of flooring, frequency of cleaning, level of training, etc.
5. Health and Sustainability
When it comes to being the best cleaners in Melbourne, it is crucial to provide a sustainable way of cleaning to ensure the health of the people using the chemicals and the health of the building.
This includes the air quality index, dust particles in the air, and others.
At Spot On Professional Cleaning Services, we are a highly reputed commercial cleaning company in Melbourne and provide the necessary KPIs on all our projects to help assess the quality of work and find improvement and growth areas. We endeavour to provide the best cleaning services in Melbourne for any commercial building. Over the last 14 years, we have provided industry-leading best cleaning services in Melbourne with highly trained professionals.
Connect with us to understand our cleaning services KPIs and how we can provide you with the best cleaning services in Melbourne.