Ensuring a clean and hygienic working environment in your commercial establishment is essential to compliance with Australian regulations for workplace safety. Whether you have an office, restaurant, medical health care centre, schools, or other industrial business, you’ll need the help of professional commercial cleaning services to comply with the standards and to create a healthy and safe workplace for your staff and clients alike.
When you have decided to opt for commercial cleaners in Melbourne or switch your service provider, you’d be benefitted by considering the following factors, which will help you narrow down on the commercial cleaning services best suited to your needs.
Are they insured and licensed?
A cleaning company needs to have full public liability insurance and workers compensation insurance before hiring them. If they do not possess it, you are also left vulnerable to the risk of being sued when accidental injury to personnel or property damages happen on your premises.
The public liability insurance protects the commercial cleaning company, its employees, and your business from any liability when unfortunate accidents happen.
Many companies might claim to have one, but it is important to check the proof of insurance before you sign the contract. Always ask for relevant documents.
Track record of contract renewals and client retention
Many businesses hire commercial cleaners in Melbourne and sign a full-year contract, only to never renew them. This clearly indicates unsatisfactory services from the commercial cleaning company. Most of them never sustain the momentum and client satisfaction levels and lose almost 50% of the clients without contract renewal.
You don’t want the hassle of finding yet another cleaning company every year. It is best to do a little extra research and ask the hard question before hiring, so you’ll not have to stress over their quality standards year after year.
You can verify the client retention rate with the contract renewals records, which will clearly show their capabilities for sustained quality deliverance of commercial cleaning services.
Skills and training levels of their cleaning staff
Many cleaning companies do not have the ethics and workplace culture to train their staff in the appropriate skills needed for various commercial cleaning activities. And even worse is when they send someone without having their background checked.
You’ll be putting your business at risk by sharing keys to all areas of your office to some random person. So, check their training and skills protocol for their staff and proof of verified background checks to ensure that your business is in safe hands.
Quality inspection protocol
When you opt for commercial cleaners in Melbourne for your business or restaurant, you’ll be needing them regularly. Many cleaning companies send their staff to do the cleaning, but seldom visit your business for an impromptu quality inspection.
This shows a lack of commitment to quality and customer satisfaction.
Ensure that the prospective commercial cleaning company has a protocol for quality inspection and follow it through in reality.
Quality of communication
Every cleaning day is not the same; you’ll probably need to give specific instructions to the staff or the commercial cleaning company before they come to your location.
If the staff or company doesn’t follow up with fluid communication whenever you need it, their services fail to provide what you do.
The cleaning team needs to have minimum English communication skills to converse with you and understand any simple instruction or requirements without calling up their company.
On the business front, cleaning companies should allow for free and open communication via emails or calls to listen to your specific needs.
Spot On Professional Service for Spot-on Quality and Spot-on Prices!
Trust us to satisfy all these important checklists for hiring a commercial cleaning company. At Spot On Professional Cleaning Services, we offer various specialised cleaning services ranging from office cleaning to clinic cleaning. We have over 14 years of experience as commercial cleaners in Melbourne, with a proven track record for high client retention. Our team utilises the latest cleaning equipment and technology to obtain the desired results. We have what it takes to get the job done efficiently – Highly trained cleaning staff and expertise. We assure our clients to offer a 100% satisfaction guarantee. With our tailored customer-centric approach, we have a track record of delivering premium quality services to our clients. We a fully insured and licensed commercial cleaning company in Melbourne.
Some of our commercial cleaning services include commercial office cleaning, industrial and factory cleaning, commercial window cleaning, commercial carpet cleaning, commercial tile and grout cleaning, childcare cleaning, medical office cleaning, and other types of commercial cleaning services.
For more information on our commercial cleaning services in Melbourne, please send us an email at enquiry@spotonprofessionalservices.com.au.
